VillaReply Toolkit
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Toolkit · Villa Health Check

FREE SELF-AUDIT

How healthy is your guest communication?

Eight questions, about two minutes. Nothing is stored or sent — the score is calculated in your browser and the result is yours to keep.

Answer all 8 — the score updates as you go.

How quickly do you usually answer a new guest enquiry?

01 / 08

How quickly do you usually answer a new guest enquiry?

Who answers guest messages when you are asleep or with guests?

02 / 08

Who answers guest messages when you are asleep or with guests?

Are your arrival, parking and WiFi answers written down somewhere?

03 / 08

Are your arrival, parking and WiFi answers written down somewhere?

How do cleaning teams hear about each turnover?

04 / 08

How do cleaning teams hear about each turnover?

Do same-day turnovers ever go wrong?

05 / 08

Do same-day turnovers ever go wrong?

Do all your guests get the same review request after checkout?

06 / 08

Do all your guests get the same review request after checkout?

How much of your week goes on repetitive guest questions and coordination?

07 / 08

How much of your week goes on repetitive guest questions and coordination?

Can a guest reach a human quickly when the message is sensitive (refund, complaint, access problem)?

08 / 08

Can a guest reach a human quickly when the message is sensitive (refund, complaint, access problem)?

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